FAQ
Q: How do I care for my activewear?
A: We recommend washing your activewear in cold water and tumble drying on low heat. Avoid using bleach or fabric softeners, as these can break down the technical fabrics and cause them to lose their performance qualities.
Q: What is your return policy?
A: We offer a 100% satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of the original purchase date for a full refund. Please note that items must be in their original condition, unworn and unwashed, with the tags still attached. All bodysuits and items with the “final sale” tag cannot be returned. We do not offer exchanges at this time.
Q: Do you offer free shipping?
A: We offer free shipping on orders over $95 to Canada and the United States. View our Shipping Policy.
Q: Where do you ship?
A: We ship worldwide. Shipping to Europe and the rest of the world is $40, and for orders over $250, it’s $25. We are not responsible for additional duty charges, taxes, and customs charges. We are unable to ship to PO boxes. View our Shipping Policy.
Q: What forms of payment do you accept?
A: We accept AMEX, MasterCard, VISA, PayPal, Apple Pay, Google Pay, Shop Pay, Discover, Diners Club.
Q: Do you have a size chart?
A: Yes, we have a size chart available on our website. You can find it by visiting the product page and clicking on the “size chart” link.
Q: How do I know what size to order?
A: We recommend using the size chart to find the best fit for you. If you are still unsure, you can contact our customer service team for assistance.
Q: Do you offer a loyalty program?
A: Yes, we have a loyalty program called Rewards. Members earn points for every purchase and can redeem those points for discounts on future purchases. To join, simply create an account on our website and start earning points today!
Q: Where are the CA/RN NUMBERS?
A: Looking for CA17791 or RN86421? All our garments carry the CA number (for Canada) and the RN number (for the United States) on the label as an identification number. Unfortunately, there is no way to trace this back to a specific style. However, if you've searched our website and still can't find the item you're looking for, contact us at hello@kyodan.ca. We will be happy to give you all the information we can to help you find your product.
